Refund policy

Return and Refund Policy – Party Promise

At Party Promise, all products are made to order after the order has been confirmed.
This customized production method involves specific conditions regarding returns and refunds.

🖨️ Made-to-order products

Each item is printed or produced specifically for the customer.
Therefore, we do not accept returns or refunds for change of mind, size errors, or unwanted orders.

❌ Cases not eligible for return or refund

No return, exchange, or refund will be accepted in the following cases:

- incorrect size or color chosen by the customer

- change of mind / purchase regret

- order placed by mistake

- slight variations in color, placement, or final appearance compared to visuals (due to the printing process)

- sealed products that have been opened or used for hygiene or health reasons

✅ Defective, damaged products or printing errors

A replacement or refund may be offered only in the following cases:

- defective product

- product damaged upon receipt

- proven printing error

Conditions:

- the claim must be submitted within 30 days of receiving the product

- clear photos of the issue must be provided

- the request must be sent to: contact@party-promise.com

If the defect is confirmed, Party Promise will cover the costs related to the replacement or refund, in accordance with applicable law.

📦 Packages lost in transit

If the carrier’s tracking indicates that a package has been lost in transit:

- a claim may be submitted within 30 days after the estimated delivery date

- each request is subject to verification

After validation, a replacement or refund may be offered.

📍 Incorrect address / unclaimed package

The customer is responsible for the accuracy of the delivery information provided.

- in the event of an incorrect or incomplete address, reshipping costs will be charged to the customer

- unclaimed packages or packages returned due to address errors are not eligible for a refund

- if reshipping is not possible, the order will be considered lost

🇪🇺 Information for European Union consumers

In accordance with Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to:

- goods made to the consumer’s specifications or clearly personalized

- sealed goods that cannot be returned for hygiene or health protection reasons once opened

📩 Contact

For any questions regarding returns or refunds:
📧 contact@party-promise.com